Danish Refugee Council Job Circular 2021 – www.drc.ngo

Job Context

• The Accountability Officer will supervise the Accountability & database Assistant 7 will be responsible for managing the Complaints and feedback database and entering data , maintaining on a daily basis. The assistant will also support the Accountability/CRM Officer to produce monthly reports and infographics. The main focus of this role will be the Complaints and feedback database however the Accountability/IM Officer will also support the site management team with other databases, reporting & tasks related to information management and accountability.
• Contract length: 3 Months with possibility of extension
• Location: Cox Bazar
• Start date: as soon as possible

Job Description / Responsibility

• Oversee the accountability / IM Assistant to ensure DRC’s Complaints and Feedback Database is maintained on a daily basis, input relevant information and share with the relevant staff.
• Produce monthly trend reports form the complaints and Feedback mechanism.
• Develop data collection forms, creating Kobo Collect forms as required and provide training on data collection to SMS teams
• Work with site management teams and ensure that data collected is input into database systems as soon as possible.
• Supervise the Accountability/ IM assistant to manage data collected and ensure data input into excel databases in a timely and correct format
• Based on the data collected, conduct needs and gap identification for the relevant sector
• Proactively gather information from relevant cluster partners, UN agencies and other organisations which may be of use to the employing agency or cluster for informing decisions.
• Organise and maintain GIS data in accordance with the relevant agency data management protocols.
• Maintain Site management 4W matrix with information and data from the relevant sectors & share monthly updates
• Provide support developing and checking distribution list / data and ensure accurate documentation across the site management team
• Produce infographics and reports for the Site management team

Job Requirements

• EXPERIENCE AND TECHNICAL COMPETENCIES:
• Professional technical experience matching the above-mentioned duties and responsibilities. So ability to work with InDesign, KoboCollect, QGIS, SPSS and Advanced Excel (essential)
• A minimum of 3 years’ experience in Information management.
• Relevant educational background and knowledge of the humanitarian system
• Knowledge and understanding of the complexity related to refugee and IDP situations.
• Willingness to live and work in a challenging environment with limited resources
• LANGUAGES:
• Local Language of Chittagong (Fluent)
• English (basic level required)
• Bengali (Fluent)
• IN THIS POSITION, YOU ARE EXPECTED TO DEMONSTRATE DRC’S FIVE CORE COMPETENCIES:
• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with DRC’s vision and values.