Good to know: Selecting Pause queue stops all downloads. You can't pause individual downloads. https://www.sky.com/help/articles/sky-q-on-demand-content-not-responding#need-a-hand.
Why is my Sky Go download queued?
As you probably realise only one download can be carried out a time and if multiple downloads are carried out subsequent ones will queue until the previous one has finished downloading. You can stop and then restart any Downloads from the Manage – Downloading section.
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Why are my Sky Q Programmes not downloading?
To check your box is connected: Press Home on your Sky Q remote then scroll to Settings. Select Status followed by Network connection then Network setup. Check both connection to broadband router and Connection to internet are ticked.
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How do I Resume a queue on Sky?
Press Home on your Sky Q remote and select Recordings. Select Manage then Downloading and then select Pause queue. To resume downloading, select Resume queue.
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How long does Sky Q stay paused for?
You can pause live TV and rewind on a channel on Sky Q for up to one hour, by pressing the Play/Pause button on your remote control. After the hour is up, the programme will then continue to play from the point you paused it.
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Why is my Sky Q not working?
Press standby on your Sky Q remote, then switch off or unplug your box at the mains. Check there are no lights on the front panel of your Sky Q box and all cables are securely connected. Plug in and switch your Sky Q box back on at the mains.
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What does it mean when something is queued on Sky?
When you're watching an On Demand show, the next episode will automatically be added to your download queue if available and play once your current episode ends, so you can keep watching without interruptions. To change these features on your Sky Q box, go to Settings, followed by Setup and then Preferences.
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Why is my Sky not downloading?
To check your box is connected: Press Home on your Sky Q remote then scroll to Settings. Select Status followed by Network connection then Network setup. Check both connection to broadband router and Connection to internet are ticked.
View complete answer on www.sky.com
Where are my Sky downloads?
You can find all your recordings by pressing Sky on your Sky Q remote, or by pressing Home then scrolling to Recordings. Looking for help with downloads? If you need help with downloading shows and movies On Demand, head to Downloading on Sky Q instead.
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Why is it taking so long to download a movie on Sky?
If your Sky box is connected over wifi to your broadband router, the slow speed is probably the result of a poor wifi link. You should be able to stop the download by deleting it, then deleting it permanently from your Planner's Deleted tab.
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Is there a problem with Sky Q today?
There are no known issues affecting your Sky TV service.
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How do I refresh my Sky Q app?
To enter hidden menu press Home and navigate down to Settings but do not select Settings. With Settings highlighted press 0 0 1 Select. Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
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How do I clear the cache on my Sky Q box?
First, press the Home button your Sky Q remote. Next, scroll down to Settings but don't click on it. Then press "0 0 1" on your remote control, followed by select (that's the middle button). Now go down to Reset then across to Reset Hard Drive.
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Why does Sky keep saying queued?
Check your Download Queue in Recordings – Manage – Downloads. You may find you have something at over 100% blocking the Queue. if you have delete it.
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How do I find my Sky download queue?
Press Sky on your Sky Q remote or select Recordings from the Home screen, then Manage and then select Manage and then select Downloading. From there, you can: Prioritise a download: Can't wait a second longer? Find the show you want to push to the top of the download queue then select Start download or Resume download.
View complete answer on www.sky.com
Can you rewind Sky Q?
You can pause live TV and rewind on a channel on Sky Q for up to one hour, by pressing the Play/Pause button on your remote control. After the hour is up, the programme will then continue to play from the point you paused it.
View complete answer on www.sky.com
How do you unfreeze Sky Q?
Hold down the Reset button on the back of the Sky Q Mini box and switch it back on at the mains. Keep holding it until the light on the front flashes red and green. This will take about 30 seconds. Once it flashes red and green, press the standby button on the front of the box.
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