Fashion Nova does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Can I dispute a Fashion Nova charge?
If you did not make a purchase from us and/or don't recognize a charge from Fashion Nova we will need you contact us immediately so that we can look into this matter and get it resolved! Please select the No, contact support option below and provide the following information: Your email address.
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Is Fashion Nova a legitimate company?
Fashion Nova is a scam company, and DO NOT order from them. They take your money and do not deliver the purchased items. They use another scam company, Lasership, for shipping. They update the website and state that the package was delivered, but the package never arrives.
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Can I get a refund if my package is missing?
If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund if: a delivery date was essential and wasn't met.
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What happens if I didn’t receive my package?
Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they've delivered it or don't know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.
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Does Fashion Nova give your money back?
Fashion Nova issues refunds to the original form of payment used on an order in the event that your order: Is canceled by Fashion Nova. One or more of your items sold out since your order was processed. Item(s) proved to be received damaged, defective, or incorrect.
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How do I dispute something on Fashion Nova?
If a Dispute arises under this Agreement, you agree to contact us at [email protected] (email). Before formally submitting a Dispute to arbitration, you and Fashion Nova may choose to informally resolve the Dispute.
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What does fashion Nova do with returns?
You have 30 days from the date of delivery to return your item. The majority of returns are refunded via store credit in the form of a Fashion Nova gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us.
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Does fashion Nova refund missing items?
If the item was out of stock, you can expect the full amount of the order to be refunded back to the original form of payment used to place the order within 7-10 business days. If items are missing from your order, please report missing items within 14 days of your package delivery date.
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Where do I send my fashion Nova return?
- You are responsible for all shipping charges unless the item was damaged or incorrect and properly reported to Fashion Nova.
- Fashion Nova only issues store credit for future purchases.
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How do I process a returned item?
- Step 1: Verify product returns request. …
- Step 2: Create a return request. …
- Step 3: Process payment & complete return. …
- Step 4: Complete in-store product returns. …
- Step 5 (optional): Return item to inventory.
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How do I get an actual refund from Fashion Nova?
The majority of returns are refunded via store credit in the form of a Fashion Nova gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!
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How long does Fashion Nova take to respond?
It may take up to 24-48 hours for us to respond as we're working on DMs in the order it was received. An agent is currently working on your DM and will be with you soon! An agent reached out to you via email.
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Who is the owner of Fashion Nova?
Richard Saghian is the founder and CEO of fast fashion company Fashion Nova, which has over $1 billion in annual sales. The son of Iranian immigrants, he started the company in 2006 after dropping out of college.
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Is Fashion Nova and Shein the same?
The funny part about shopping on both sites is that they sell the same exact clothes. Although it is clear that both sites get clothes from the same vendor, SHEIN will always be a better pick when shopping for cute clothes. To begin, SHEIN is way cheaper than Fashion Nova. Shopping at Fashion Nova can be expensive.
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What country is Fashion Nova based in?
Fashion Nova is an American fast fashion retail company.
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