Robi Customer Service jobs circular published at www.robi.com.bd/career . There are lots of Student search for Part Time Robi Jobs circular from Bangladesh. Now a Days Customer Service Jobs are more valuable than other part-time jobs. Robi Axiata Limited New Vacancy available at ejobscircular.com . You may apply for the post of Specialist, Predictive and Advanced Analytics before the job Deadline .
Robi Axiata Limited job Circular
Company : Robi Axiata Limited
Post Name; Specialist, Robi & Airtel Revenue Enhancement & Initiatives
Education Qualification: Business Graduate.
Working Experience : No Needed
Website : https://www.robi.com.bd
Published Date: July 21, 2022
Job Type : Full Time
Source : Robi’s official website
Salary : Negotiable
Gender : Both
Job Nature : Full Time
Job Location: Dhaka, Bangladesh
Total Vacancy : 01
Application Last Date: July 27, 2022
Job Purpose: Manage and support Robi and AT Postpaid Acquisition, Voice & Data Products and create solutions for HVC/ MyFamily. Ensure market wise appropriate pricing for different segments in line with the company’s long-term business goals and ensure P&L for the portfolio.
Key Accountabilities
STRATEGIC
- Support to Product and product eco-system development (end to end, including but not limited to CSS, Customers Research, Business Analytics)
- Help to build, manage, and market Postpaid Voice, Data & Acquisition Strategy
- Help to prepare and manage HVC and Family acquisition products; including but not limited to regular or alternate channel, third party partnership/collaboration and churn management etc.
- Identify and target new consumer segments wherein lies incremental business opportunities for Robi
DEPARTMENTAL
- Support to plan, formulate & enable mass market voice & data product strategy with Monthly/Quarterly/ Yearly roadmap to drive voice and data revenue of Postpaid/ HVC/ family segments to meet incremental revenue & RMS
- Help to build pricing of voice and data products to meet mass market overall Postpaid/ HVC/ family segments revenue and profitability goals; deliver monthly revenue forecast to achieve BP targets.
- Calculate budget for Postpaid/ HVC/ family segments product campaigns execution while ensuring the right products assumption in the business case to ensure success in the market.
- Composing for voice and data products concept generation activity, value proposition, tech & regulatory feasibility check, and ensure end to end product life cycle
- Help to prepare proper communication plan in line with Brand and Market communication team for proper market awareness and business return
- Enable customer ease of access to products and services through multiple platform but not limited to existing USSD, MyRobi App, Website, EL Recharge etc.
- Ensure regular promotion of available products and services through internal SMS platform (DND Portal); containing product availing method, right products at the right place where applicable
- Maintain the sales channel (through WIC and DH) for proper distribution of the product and services; engage sales force and train them for better customer awareness and promotion
- Own the Prepaid to Postpaid/ HVC/ family segments and Postpaid to Prepaid Migration process, maintain proper balance between both and ensure company P&L
- Help to ensure Postpaid/ HVC/ family segments SIM stock at the warehouse and proper distribution of SIM nationally as per yearly/quarterly/monthly strategic planning
- Co-own lifecycle and P&L of the products under the Postpaid/ HVC/ family segments (from acquisition to Voice usage, data usage and both usage) and ensure the BP targets in Revenue, ARPU, MOU, APPM, RGB, New Activation, APPD, Data Usage/Sub etc
- Help to drive effective value propositions for the entire Postpaid/ HVC/ family segments/ HVC/ family segments Product portfolio (Data, Voice and Acquisition) to maximize consumer lifetime value
- Support to ensure bill cycle and customer regular payment activities, initiate campaigns in line with credit control team to get bad debt stay under MC instructed level
- Support to corroboration responsibility for Postpaid/ HVC/ family segments products and campaigns, including but not limited to in-depth analytics, insights analysis, product/campaign design, pricing, promotion, channel activities, customer loyalty and retention.
- Co-own and drive business critical projects and initiatives throughout all levels of business with future focus to align with vision of growing revenues sustainably – building sustainable partnerships throughout the eco-system; such as launching on demand and strategic regional voice/data drives, acquisition BP campaign to get required mileage of incremental Postpaid/ HVC/ family segments revenue and acquisition from critical business areas
- Conduct and/or participate in Products Testing (UAT) team which includes RAFM, Technology and Customer
- Ensure regulatory approval of all products and services under mass Postpaid/ HVC/ family segments and compliance (regulatory, finance and PSLM process) before any campaign launch
- Foreseeing customer complaints (related to Postpaid/ HVC/ family segments offerings) over regular basis as per demand and solve the problems keeping customers delighted; ensure proper closure of the SR within set lead time
DIMENSION
- Financial Impact: BDT 2 Bn yearly revenue; Direct context of Postpaid/ HVC/ family segments.
- Number of associates supervised: Nil
Skills, Knowledge And Experience
- Superior understanding of consumer, market and general people
- Superior ability of interpretation of customer insights
- Project Management skills
- Excellent presentation skills
- Strong planning and coordination skill
- Strong interpersonal & leadership skills
- Thoroughness with attention to detail
- Knowledge of pricing and communication strategies is preferred.
- Technical know-how about Product Configuration (CBS/IN Planning) and GSM Technology is preferred.
- Experiences: At least 01 year of experiences in the relevant field
- Educational Qualification: A bachelor’s degree from a reputed university. An MBA is preferred, but not essential.
- Diversity: Qualified female candidates will be prioritized
Ensuring smooth implementation of territory business plans in assigned territory with optimum use of resources to be attained by product volume, product availability, long term & sustainable trade relationship, merchandising & best customer experience.
Robi Axiata Limited Jobs circular with Online application Form are mention above this post. New Recruitment of Robi , GrameenPhone, Banglalink , Airtel will be published at www.ejobscircular.com Official website. Robi Customer Service jobs circular part time jobs for student provide by our website. Don`t forget to share this post with your Friends.