- Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. …
- Keep the original packaging. …
- Take photos of any damage or defects. …
- Start the return process ASAP.
Does JCPenney do free online returns?
There is return fee that will be subtracted from your refund amount. Credits can take up to 4 weeks based on shipping and processing time. Why does it cost $8 to ship my return back to JCPenney? UPS will ship your order back to JCPenney for the flat $8 fee.
View complete answer on www.jcpenney.com
What items Cannot be returned at JCPenney?
- Gift Cards.
- Monogrammed Items.
- Personalized Items.
- Altered Items.
- Body Jewelry.
- Perishable Foods.
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Can you return clothes to JCPenney without a receipt?
What if I don't have a receipt? Returns without a receipt may be eligible for a JCPenney Merchandise Return Voucher at the item's lowest selling price within the last 45 days. Some Exclusions Apply. Valid photo identification is required for all non-receipted returns or exchanges.
View complete answer on www.jcpenney.com
Can you return something you bought online in store?
Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging. Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.
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How do I return a product?
Bring the item to the store, along with all original packing materials and accessories. Identify why you want to return the item. Before heading back to the store, you should know why you want to return the item; e.g., you bought the wrong item, you don't need it anymore, or it doesn't work.
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Does JCPenney charge for online returns?
Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt. Delivery fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pick-up fee.
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Does JCPenney have free return shipping?
Items purchased at JCPenney are eligible for exchange or refund of the purchase price on the original method of payment, some rules apply. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and restocking fees may apply.
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How do I return online purchases to JCPenney?
Complete the “returns or exchange” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, and the approximate date of purchase with the item and mail it to the JCP.com facility nearest you. Customers are responsible for the return postage.
View complete answer on www.mkt-jcpenney.com
Can you return used items to JCPenney?
What is JCPenney's return policy? Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 60 days of the original purchase date. Refunds will be issued on the original form of payment or JCPenney Gift Card.
View complete answer on www.jcpenney.com
What does JCPenney’s return policy?
We gladly accept most returns at any of our JCPenney stores. Simply bring your item(s) along with your receipt within 60 days of the purchase date and an associate will be happy to assist with your return. Some Exclusions Apply. Some Exclusions Apply.
View complete answer on www.jcpenney.com
Can I return to JCPenney after 60 days?
If the JCPenney receipt is not present, customers will receive in store credit for the lowest in-store price at the time of the return/exchange. Returns with a receipt after 90 days will be eligible for a JCPenney Merchandise Return Voucher at the item's lowest in store selling price within the last 45 days.
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What is JCPenney return policy on clothes?
What is JCPenney's return policy? Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 60 days of the original purchase date. Refunds will be issued on the original form of payment or JCPenney Gift Card. Some exclusions apply.
View complete answer on www.jcpenney.com
Does JCPenney have a time limit on returns?
We gladly accept most returns at any of our JCPenney stores. Simply bring your item(s) along with your receipt within 60 days of the purchase date and an associate will be happy to assist with your return. Some Exclusions Apply. Some Exclusions Apply.
View complete answer on www.jcpenney.com
Does JCPenney give cash back for returns?
You can still return items but will have to settle for the lowest advertised price in the past 45 days. You can't get a cash refund and will instead receive store credit to be used on a future JCP purchase. What is this?
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Can I return something to JCPenney after 90 days?
If the JCPenney receipt is not present, customers will receive in store credit for the lowest in-store price at the time of the return/exchange. Returns with a receipt after 90 days will be eligible for a JCPenney Merchandise Return Voucher at the item's lowest in store selling price within the last 45 days.
View complete answer on www.jcpenney.com